Shipping is Free! Mattresses orders for Peninsular Malaysia only.
Shipping and Delivery
How much is shipping?
When will my order arrive?
Orders are dispatched from our warehouse based in Selangor. Orders except Mattresses, are usually delivered within 5-7 working days. There can be the occasional courier delay which may affect your delivery timeframe from time to time. For Mattresses, our Customer Care team will contact you directly either by phone or email to arrange for delivery.
Will I get a tracking number?
An email for Confirmation of Dispatch will be sent to you which may include information to track your order delivery. If you do not receive one, kindly email email@example.com. All orders require a signature on delivery, make sure the address specified by you during the order process is attended during business hours.
Which courier do you use?
For all items except Mattresses, we use CITY-LINK and POS LAJU.
Will my order be delivered during the weekends or holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
Will I be able to cancel my order after the order has been dispatched?
Unfortunately, we are unable to process your request to cancel an order once the order has been dispatched.
Does GETHA offer international shipments?
At this point of time, international shipment is not available. Here is the list of Getha's authorised dealers.
Can I pick up my order at GETHA Sleep Therapy Centres?
At this point of time, store pickup for online orders is NOT available.
What are your Mattress delivery schedule?
Monday to Friday