No, not all items sold on the Website include a warranty. Only Mattresses, Baby Mattresses and Toppers are covered by a Limited Warranty.

The Limited Warranty must be valid, all labels must be intact and the original purchase receipt will be required as proof of purchase.

Each Limited Warranty is valid from the date of purchase and lasts for the number of years stated against the product.

To receive warranty service, kindly contact us at ask@getha.com.my with your proof of purchase, along with any additional information.

With your cooperation, we will conduct an evaluation to examine if the Product is covered under its Limited Warranty. We will then, at our choice, either send the defective Product for repairs or replace it with the same or a comparable Product.

The cost of repair will depend on the Warranty terms of each Product and the cost of transportation for repair is to be borne by you.

The extent of the Limited Warranty covered by each product is described below.

• Goods that are not covered under the Limited Warranty and customised Goods.
• Goods that have been used inappropriately, abused, misused, mishandled, altered or cleaned improperly.
• Normal wear and tear, consequential or incidental damages.
• Goods that have been placed outdoors, under direct sunlight, or used for non-domestic purposes.
• Goods deemed unsuitable for users’ intended purpose.

To find out more on Warranty, you may visit our Terms and Conditions. Alternatively, you may contact us at ask@getha.com.my.

Yes, due to the high quality natural ingredients used in producing the goods, special care must be given to products with 100% Natural Latex.

Regular low suction vacuuming on the surface of the product will help maintain the product in good condition for lasting use.

No. 100% Natural Latex is sensitive to direct sunlight and head. You are advised not to expose your 100% Natural Latex to harsh conditions that may jeopardise the quality of the product.

• Treat spills and stains as soon as possible by spot cleaning.
• Gently scrape away any soil or mop away liquid from the surface of fabric and wipe with a damp cloth using mild soap with warm water. Allow to dry thoroughly before reuse.
• Do not saturate the fabric or interior with water or other cleaning liquids.
• Do not use any type of chemical liquid.

No. Dry clean, spin or tumble dry is not advisable for any Getha products.

Yes. Most of our pillows can be washed, simply follow the care instruction label on each pillow for cleaning.

Our 100% Natural Latex products will come with a care instruction label. Alternatively, you may contact us at ask@getha.com.my

Shipping is Free! Mattresses orders for Peninsular Malaysia only.

Orders are dispatched from our warehouse based in Selangor. Orders except Mattresses, are usually delivered within 5-7 working days. There can be the occasional courier delay which may affect your delivery timeframe from time to time. For Mattresses, our Customer Care team will contact you directly either by phone or email to arrange for delivery.

An email for Confirmation of Dispatch will be sent to you which may include information to track your order delivery. If you do not receive one, kindly email ask@getha.com.my. All orders require a signature on delivery, make sure the address specified by you during the order process is attended during business hours.

For all items except Mattresses, we use CITY-LINK and POS LAJU.

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

Unfortunately, we are unable to process your request to cancel an order once the order has been dispatched.

At this point of time, international shipment is not available.

At this point of time, you may not pick up your order from our retail outlets.

In the interests of hygiene, you may not return Mattresses, Toppers, Protectors, Comforters, Quilts, Pillows, Baby or Junior Products. We accept refunds and exchanges on goods that are faulty. Faulty goods returned to us must be in its original and unused condition, we also asks that you return the packaging with the Goods for faulty verification. A full refund will be made to you if your return faulty item is valid.

The shipping cost incurred for returning items to us for a refund or exchange are not covered or reimbursed by us.

Whilst we hope this never happens, if you do receive any faulty Goods, kindly include your Order Number and notify us immediately regarding the matter via email to ask@getha.com.my so we can personally assist you. Returns must be done within 14 days starting from the day the Goods are dispatched to you. Upon receiving your email, we will provide you with the full address for your return. Please note we are unable to be held liable for the loss of your returns. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

We try and process returns as quickly as possible.Once we received the return, we will verify the return by conducting an evaluation within 3 days starting from the day we received your return.If your return is valid, we will refund the price of the Goods in full together with any applicable delivery charges occurred when we deliver the Goods to you, but not any costs you incur in returning the Goods to us.If your return is not valid, we will notify you and arrange the items to be returned to you. For the items to be returned to you, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

The Buy Now & Upgrade Later Program is an initiative designed to provide our valued customers with flexibility and peace of mind. It allows you to trade in your used Genie or Togetha baby cots in exchange for rebates on the GeniebyGetha Twinkle Star Kids Bed Frame and Sunny 5 Mattress or Getha Icon Luxury Mattress.

Submissions must be made through the Google form available on Getha’s website. Required documents include proof of purchase (original receipt or invoice) and photos of the baby cot for verification. Our showroom personnel will then contact you for the showroom visit, new order, and delivery arrangement.

The program is valid for customers who purchased Genie or Togetha Baby Cots starting from 1 January 2021 onwards. The baby cot must have been used for a minimum of 12 months and a maximum of 36 months from the invoice date. Rebate eligibility is determined by the condition of the baby cot and the submission of complete documentation through Google form available at Getha website.

Genie Baby Cot: Full amount rebate of RM 1,399.

Togetha Baby Cot: Rebate value is 50% off from the purchase amount.

Getha Bedding (M) Sdn Bhd reserves the right to reject submissions if the baby cot is not in usable condition or does not meet our internal safety standards.

The evaluation and approval process typically takes about 3-5 business days after we receive your submitted form and photos. We will keep you informed throughout the process via email.

For order and payment, customers are required to contact or visit one of the following selected Getha showrooms:

• Getha Flagship Store, Petaling Jaya
• Getha Flagship Store, Penang
• Getha Mid Valley Southkey, JB

There will be no delivery and dismantle charges within the West Malaysia address.

No. There will be no fee imposed for mattress disposal.

No, customers can only conduct product order and payment once they have received confirmation from Getha showroom personnel via the Getha Malaysia WhatsApp Hotline. No instant trade-in will be allowed.

No, this program is only available for product order and payment at selected Getha showrooms as mentioned above.

No. The in-store rebate can only be used for purchasing a Twinkle Star Kids Bed Frame and Sunny 5/Star Mattress or any Getha mattress at participating Getha showrooms.

Getha Bedding (M) Sdn Bhd is not liable for stolen, lost, or severely damaged baby cots once they are submitted for the exchange program.

Yes, you can join this program as long as the baby cot has been used for no more than 36 months.

Unfortunately, this program is not valid for any “as is” or display items.

For any disputes or concerns, please communicate via email at askgetha@getha.com.my or WhatsApp the Getha Malaysia hotline at +60 12-936 8027.

In the event of program termination, any submissions made before the termination date will be processed according to the terms in effect at the time of submission.

By participating, customers agree to the collection and use of their personal information by Getha Bedding (M) Sdn Bhd for processing rebates and future marketing communications, in accordance with Getha's privacy policy.

The baby cots will be either donated to NGOs in need or recycled into other useful products, supporting our commitment to sustainability.

• Getha Flagship Store, Petaling Jaya: No. 62, Jalan Universiti, Petaling Jaya, Selangor
• Getha Flagship Store, Penang: 26 H, Jalan Masjid Negeri, 11600 Air Itam, Pulau Pinang
• Getha Mid Valley Southkey, JB: S-019A, 2nd Floor, No.1, Persiaran Southkey 1, 80510 Johor Bahru